Refund policy
Eligibility for Return
All products sold on ShopsPicks are eligible for return unless otherwise stated on the product page.
Some products may not be eligible for return due to the nature of the item (e.g., software licenses, hygiene products, custom-assembled PCs).
We might refuse a return, refund, or exchange request if it does not meet the conditions mentioned below.
Conditions for Returning a Product
Returns are accepted within 15 days of purchase.
Products must be:
- In original packaging, sealed and unopened
- All original accessories, manuals, and the product box must be included.
- Products that are damaged or missing items must be reported within 2 days of delivery.
- Products with missing parts or not in resellable condition may be rejected unless defective.
Note: We kindly ask customers to pack returned items securely. If damage occurs during shipping due to poor packaging. ShopsPicks may not be able to accept the return. It's always best to return the item in its original packaging to ensure safe handling.
Returning in-Store
If you visit ShopsPicks office (Customer Care Center), our team will promptly inspect the item first. If everything is in order, return or refunds can be done Immediately (instant refund)
Returning via Courier
If you prefer courier pickup:
- Our return team will contact you within 24 hours.
- After validation, a courier will be arranged to collect the item
Non-Returnable Products
- Products explicitly marked as non-returnable
- Items with tampered serial numbers, missing packaging, or heavy usage
- Software, digital downloads, hygiene items, and custom-assembled configurations
- Special products requested via quotation and already approved by the customer — unless the item is faulty, damaged, or incorrect
- Activated products, including but not limited to Apple, Bose, and Beats devices
Order Cancellations
You may cancel your order directly from your user account before it is shipped. If cancellation option is not available, contact us via chat, phone, or email as soon as possible.
Refund Policy
If the order is canceled before it is shipped, the refund will be processed within 1 working day. Otherwise, refunds are processed within 1–3 working days after return approval and inspection.
Refunds will be made through the original payment method:
- Cash payment: will be refunded immediately in-store
- Credit/Debit Card: 5–7 business days
- Bank Transfer: 1–5 business days
Who Covers Return Shipping?
- If the return is due to a faulty, damaged, or incorrect item, ShopsPicks will cover return shipping.
- If the return is due to a change of mind, the customer is responsible for:
- Return shipping cost
- Any import duties or charges (if applicable)